Return & Refund Policy
At KOSAKARI, we value your trust and aim to provide the best quality sarees. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns only under the following conditions:
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You received a damaged, defective, or incorrect product
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The issue is reported within 48 hours of delivery
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The saree is unused, unwashed, and in original condition
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Original tags, packaging, and invoice are intact
Note: Slight color variations due to photography, lighting, or screen settings are not considered defects.
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Customized or made-to-order sarees
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Sarees with blouse stitching or alterations
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Products purchased during clearance or sale (unless damaged or defective)
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Products showing signs of use, washing, or damage by the customer
3. How to Request a Return
To initiate a return:
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Email us at kosakari.official@gmail.com within 24 hours of placing the order
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Mention your Order ID and reason for return
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Attach clear photos/videos of the product and packaging
Our support team will review your request and respond within 1–2 business days.
4. Return Pickup & Shipping
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If the return is approved due to our error (wrong or defective product), we will arrange a free reverse pickup (where available).
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If reverse pickup is not available, you may be asked to ship the product back, and shipping costs will be reimbursed (subject to approval).
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Returns due to customer preference (if accepted) will require the customer to bear return shipping charges.
5. Refund Process
Once we receive and inspect the returned product:
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Refunds will be processed within 5–7 business days
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The refund will be issued to the original payment method
6. Partial Refunds
Partial refunds may be issued if:
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The product is returned without original packaging or tags
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The product shows minor signs of handling
The refund amount will be determined after inspection.
8. Cancellation Policy
- Orders cannot be canceled after 48 hours of placing the order.
- Once shipped, cancellation is not allowed.
- Refunds for canceled orders will be processed within 3–5 business days.
9. Contact Us
For return or refund-related queries, contact us:
Email: kosakari.official@gmail.com
Phone: +91 9717102471
